PickSpark Return and Refund Policy
1. Return Policy
You may return eligible items within [number] days of the order delivery date. To be eligible for a return, the item must be in its original condition, unused, and in its original packaging.
2. Non-Returnable Items
The following items are not eligible for return:
- Gift cards
- Digital products
- Personalized items
- Sale items
3. Return Process
To initiate a return, please contact us at [email address removed] within [number] days of the order delivery date. We will provide you with a return authorization number and instructions on how to return the item.
4. Refund Policy
Once we receive your returned item and verify that it meets all the return requirements, we will process your refund. Refunds will be issued to the original payment method used for the purchase. Please allow [number] business days for the refund to be processed.
5. Shipping Costs
If you return an item because it was damaged or defective, we will cover the return shipping costs. For all other returns, you are responsible for the return shipping costs.
6. Exchanges
If you would like to exchange an item for a different size or color, please return the item as outlined in the Return Policy. We will process your refund, and you can then place a new order for the desired item.
7. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within [number] days of the order delivery date. We will provide you with instructions on how to return the item and arrange for a replacement or refund.
8. Order Cancellations
If you cancel your order before it has been shipped, we will issue a full refund. If your order has already been shipped, you can return the item upon receipt for a full refund.
9. Questions and Contact
If you have any questions about our Return and Refund Policy, please contact us at support@pickspark.com
Effective Date
This Return and Refund Policy is effective as of October 13, 2024.
